HR Helpdesk Automation
You're writing the same PTO answer for the fifth time this month.
HR help desk software that drafts the answer to every employee question — pulled from your handbook, your benefits docs, your past tickets. You review and approve. Routine questions resolve themselves; sensitive ones land in your queue with the policy attached.
~8 hrs/wk back to you · every employee question answered within the hour, drafts you approve
HOW IT WORKS
Three steps per ticket.
Managed service. We do the setup, the agent orchestration, the exception handling. You own the decisions.
Step 1
Agents read every question as it lands.
From Slack, your HR portal, your team’s inbox, or wherever questions come in. Each question matched against your handbook, prior answers, and policy library.
Step 2
Agents draft the answer. Sensitive questions flag for your review.
PTO accrual, holiday calendar, benefits FAQ — drafted automatically with the source document attached. Anything sensitive — discrimination, leave, harassment, termination — held for your sign-off.
Step 3
Your HR Operations Lead approves the response. Employee gets a clean answer.
One approval queue per day. Approve the routine batch in one pass; review the sensitive ones with the policy and prior context shown. Replies go out in your tone, not robot-speak.
Where the line sits.
Agents run the repetitive work your people lead / HR Operations Lead shouldn’t be doing. You stay in charge of the judgment.
Specifically, agents don't:
- Reply to a benefits, leave, or termination question without your HR Operations Lead approving the answer.
- Cite a policy or law without traceability to your handbook or the source document.
- Email an employee about a sensitive HR matter (harassment, discrimination, ADA) without your review.
A human approves anything that changes your books, your customers, your compliance posture, or your people. Every time.
YOUR DATA STAYS YOURS.
Agents read what they need to do the work. Nothing is stored on our side. Nothing is used to train models.
PRODUCTION-READY ON DAY ONE.
Every deployment includes governance and approval chains, role-based access control, monitoring, and model management.
Ready to pressure-test it?
Talk to an agent or drop a note. We'll come back with a proposal.
FAQ
Frequently Asked Questions
Yes. Kickoff includes consolidating your existing policies — handbook, Notion docs, Slack pinned messages, prior tickets — into one source for agents to read against.
Sensitive topics never auto-respond. They land in your queue with the policy attached and prior similar tickets. You see what the agent saw before approving.
No. We sit on top. Drafts go through your existing helpdesk; agents do the writing, your HR Ops Lead does the review.
Three deployment options: our compliant environment, your cloud, or on-prem. Data stays in the perimeter you pick. Agents read inline to do the work — nothing copied, stored, or used to train models.
Let's look at your workflow together.
Talk it through with an operator now, or send a note. Tell us what's eating your week — we're here to take routine work off your team's plate so they move faster on what matters.
LIVE · TALK OR TYPE
Talk it through with your operator.
A few minutes with the operator who knows this kind of work. Tell them what's slowing you down; if it's a fit, we'll line up a human follow-up to take it further.
Talk or type — your choice. No phone number needed.
ASYNC · 1 BUSINESS DAY REPLY
Or send us your workflow.
Tell us what eats your week. We read every one and reply within a business day.
