SOP Automation
Your SOPs describe how the work happened 18 months ago.
SOP software that watches how the work gets done — Slack threads, email replies, ticket resolutions — and drafts the SOP from the actual pattern. You review and approve. The runbook reflects reality, not someone’s memory of the meeting.
~5 hrs/SOP back to you · every SOP drafted from how the work actually runs, never stale
HOW IT WORKS
Three steps per SOP.
Managed service. We do the setup, the agent orchestration, the exception handling. You own the decisions.
Step 1
Agents observe how the work flows.
Pulled from your Slack channels, email threads, ticket resolutions, and call recordings — wherever the work actually happens. Patterns surface across recurring tasks: who does what, in what order, what decisions get made when.
Step 2
Agents draft the SOP. Each step traceable to the source.
Sequence captured. Decision points named. Tools and stakeholders listed. Each step links back to the conversations or tickets it came from. You see the work the SOP describes, not abstract process diagrams.
Step 3
Your ops lead reviews and approves the SOP.
One review pass: confirm the steps match how it should work, edit where the pattern needs correction, approve. Publishes to your runbook library. Re-checks against reality each quarter.
Where the line sits.
Agents run the repetitive work your ops lead / Head of Operations shouldn’t be doing. You stay in charge of the judgment.
Specifically, agents don't:
- Publish a new SOP to your team without your Head of Operations approving the steps.
- Mark a deprecated process as ‘current’ without flagging the change.
- Send process documentation to a customer or auditor without your sign-off.
A human approves anything that changes your books, your customers, your compliance posture, or your people. Every time.
YOUR DATA STAYS YOURS.
Agents read what they need to do the work. Nothing is stored on our side. Nothing is used to train models.
PRODUCTION-READY ON DAY ONE.
Every deployment includes governance and approval chains, role-based access control, monitoring, and model management.
Ready to pressure-test it?
Talk to an agent or drop a note. We'll come back with a proposal.
FAQ
Frequently Asked Questions
Yes — informal patterns are exactly the value. Agents read what people actually do, not what’s in the deck. The SOP captures real work.
You see the pattern in the draft and decide. Override with the right steps; agents re-check against reality next cycle. SOPs evolve with the team.
No. We sit on top — drafting and updating the docs. Your Notion or Confluence keeps the library.
Three deployment options: our compliant environment, your cloud, or on-prem. Data stays in the perimeter you pick. Agents read inline to do the work — nothing copied, stored, or used to train models.
Let's look at your workflow together.
Talk it through with an operator now, or send a note. Tell us what's eating your week — we're here to take routine work off your team's plate so they move faster on what matters.
LIVE · TALK OR TYPE
Talk it through with your operator.
A few minutes with the operator who knows this kind of work. Tell them what's slowing you down; if it's a fit, we'll line up a human follow-up to take it further.
Talk or type — your choice. No phone number needed.
ASYNC · 1 BUSINESS DAY REPLY
Or send us your workflow.
Tell us what eats your week. We read every one and reply within a business day.
